Kaizen
Kaizen is small improvement by everyone, every day, at the place where the work happens. Digital Assistants help with the daily work and spot what could be better.
Max_Knowledge, the Recursive Improvement Platform™
Too much work stuck in inboxes and spreadsheets. Put your company's knowledge to work with Digital Assistants.
We stand on the shoulders of the leaders who came before us.
Request a discovery call
Or write to sales@biltmorema.com.
Max_Knowledge turns your company's knowledge into Digital Assistants that help run operations, accounting, sales, digital marketing and e-commerce work, right inside the Microsoft 365 you already use.
Backed by 18 C-level operating partners with 800+ years of combined experience.
Your company knowledge, put to work alongside the systems you already run
It's kaizen that never sleeps: Digital Assistants help with the daily work, spot what could be better, and your shop's playbook gets better every day.
Max_Knowledge
C-suite view.
The same numbers for every role. The role only changes which panels lead. Demo data.
Where Max_Knowledge fits
Your team + Max_Knowledge Digital Assistants.
Your company knowledge, put to work alongside the systems you already run. Your records stay where they are; your team keeps working the way it does.
Your systems
Your records stay where they are; your team keeps working the way it does.
Max_Knowledge + Digital Assistants
Quality, maintenance, S&OP, compliance, and front-office work, inside Microsoft 365.
How it works for you
From first call to a working assistant.
Book a discovery session
A free 30-minute call about the work you want off your team's plate.
We set it up in about 10 days
We do the setup. Your team stays on their day jobs.
It goes live with your team
Your assistant starts on real work, and a named person on your team approves what it drafts.
It gets better every month
Updated monthly with new knowledge, learnings and skills.
The Max family
Ten products in the Max family.
Each Max product ships Digital Assistants that are Recursive Agents (RA). They draft the work; a named person approves it.
Max_Knowledge
Max_Knowledge, a Recursive Improvement Platform™ + Module Pack. Digital Assistants (RA) that work with the Microsoft 365 you already use.
See Max_KnowledgeMax_Strategy
Strategy as an operating system: twice-yearly onsite workshops, monthly KPI reviews, named owners, and a Faculty of management thinking. A Module Pack on Max_Knowledge.
See Max_StrategyMax_Leadership
In development
Faculty and thought-leader Canon for owners and plant leaders, with Digital Assistants (RA) that surface what matters.
Preview Max_LeadershipMax_Intelligence
In development
Competitive analysis for companies and the markets they serve, with Digital Assistants (RA) that help draft the research a named person approves.
Ask about it in a discovery sessionMax_Product_and_CPQ
Rules-based product configuration and bills of materials, with Digital Assistants (RA) and an unstructured knowledge base of your specs and standards.
Ask about it in a discovery sessionMax_Sales
In development
CPQ and quotes: rules-based quotes drafted from your configuration rules and knowledge base, with Digital Assistants (RA). A named person approves every quote.
Ask about it in a discovery sessionMax_Lean_Six_Sigma
Lean, Six Sigma and recursive quality improvement tools for the floor, with Digital Assistants (RA) that help the daily work.
See Max_Lean_Six_SigmaMax_Learning
Free download. Distilled wisdom from public literature, plus a Learning & Teaching Agent. A person approves.
See Max_LearningMax_Reliability_CMMS
In development
Reliability and CMMS for the plant: assets, work orders and downtime, with Digital Assistants (RA) that help the daily maintenance work.
Ask about it in a discovery sessionMax_People
In development
People development for the teams who do the work, with Digital Assistants (RA) that help prepare the material a named person approves.
Ask about it in a discovery session
How the platform works
Digital Assistants come with the Module Pack.
A Digital Assistant is a Recursive Agent on Max_Knowledge, the Recursive Improvement Platform™. It drafts the work. A named person approves it. These are examples of that work. They are not a menu you buy one role at a time.
Customer service
Order status and a draft reply
The assistant drafts the answer from the record. A person on your team approves it before it goes out.
Estimating
A quote from the spec
The assistant drafts the quote and the bill of materials. A person approves what it drafted.
Why it works
Five reasons the layer holds.
You stay in control
People review the knowledge and approve the work.
It keeps working, always
Every screen, record, approval, and rule keeps working, even on a bad day.
Unlimited users
Add people and assistants without paying per head.
Predictable spend
You pay for results, not seats: routine work costs less as it scales.
Your know-how, captured
Your SOPs, specs, and rules stay in the knowledge base so Digital Assistants work the way your best people do.
Max_Leadership
Kaizen, and a named person Approves.
A named person Approves
Digital Assistants draft the work. A named person on your team Approves it before anything goes out.
Heritage
Built on operating experience.
Biltmore Management Advisors (BMA) is the consulting arm of Chiles & Company. Its operating partners have run plants and warehouses, and they work on the floor beside your people.
Visit Biltmore Management Advisors at biltmoremanagementadvisors.si · Our heritage
What BMA does on the floor
- Plant optimization
- Warehouse layouts
- Value stream mapping (VSM)
- VA/VE
How we start
Leaders first.
Leaders first
Your CEO and leadership team get their Digital Assistants and training first, then champion adoption with their teams.
BMA operating partners
Operating partners from Biltmore Management Advisors support implementation and Lean coaching.
Insights
Thought Papers.
Thought Paper · October 2026
Max_Strategy: Rethinking How We Build Business Strategy — and Deploy It in the Organization
Most strategy offsites succeed in the room and then fail on the way out the door: decisions leave as slides when they should leave as commitments. Max_Strategy treats strategy as an operating system, not a deck. It runs a twice-yearly cycle of onsite workshops with monthly KPI reviews in between. Pre-work, a proven Faculty of management thinking, and a named owner and KPI for every initiative keep the strategy running, and each cycle makes it sharper. It ships as a Module Pack on Max_Knowledge, a Recursive Improvement Platform™.
Thought Paper · October 2026
Leading When Digital Workers Join the Org
Digital workers expand span of outcomes — capacity over results — when bot structure mirrors the seats humans already own, routine status lives on dashboards, and attention follows ROUTINE → PRIORITY → IMMEDIATE → FLASH. Digital Assistants draft, monitor, and coordinate beside those seats. Humans decide, coach, and own exceptions. Built around Max_Knowledge, the Recursive Improvement Platform™.
FAQ
Questions we hear first.
- How long is the agreement?
- Pricing and agreement terms are covered in your free 30-minute discovery session.
- What does “updated monthly” mean?
- Every month, each assistant gets new knowledge, learnings and skills for its function. A named person on your team Approves what it drafts.
- What about our data?
- Your data stays yours. Nothing changes in your live system without your sign-off, and we walk through where your data lives and who can see it in the discovery session.
- Does it work with the systems we already run?
- Yes. Max_Knowledge works alongside the systems you already run and inside the Microsoft 365 your team already uses. Your records stay where they are; your team keeps working the way it does.
