Kaizen
Kaizen is small improvement by everyone, every day, at the place where the work happens. Digital Assistants help with the daily work and spot what could be better.
Let's make more money, cut costs, simplify your business, and free up your time.
More cash in your pocket every month. One system runs your whole business, with digital workers who already know how you work, so you sell more, keep more, and never add staff to do it.
A business system that teaches you how to make more money and improve your bottom line.
Enterprise Features at SMB Pricing
What you get.
Grow the top line
Faster quotes, follow-ups that never slip, and more deals closed.
Grow the bottom line
Same-day invoicing, so you collect sooner and keep more of every sale.
Cut costs
One system replaces a stack of tools.
Free up time
Digital workers handle the routine work, so you grow without adding staff.
Microsoft Copilot is embedded in our apps, a second brain for your business.
Ask anything about your cash, orders or customers and get answers from your own records in seconds.
“Tell me what I need to know.”
Green Copilot button: Your second brain across the whole business. Ask it anything about your cash, orders or customers and it answers from your own records.
Our digital helpers work 24/7,
training your people, watching your cash and margins, spotting trends, chasing overdue invoices, keeping work on schedule, and finding the next improvement, so you grow without adding staff.
“Tell me what I should notice.”
Orange digital worker button: Your teacher, helper and early-warning system. It knows how you work, shows people how to do things, handles the routine work, and flags trends before they become problems.
Green answers what you ask. Orange helps you see what you didn’t know to ask.
Teacher
Trains your people on how you do things.
Watchdog
Watches your cash and margins.
Trend Spotter
Spots what’s changing before it costs you.
Process Keeper
Keeps work on schedule.
Improvement Coach
Finds the next improvement.
Sales Sidekick
Keeps follow-ups moving.
Collections Nudger
Chases overdue invoices.
Your cash is leaking out in a dozen places.
- Too many software bills.
- The same data typed in twice.
- Quotes that go out late.
- Invoices that get paid slowly.
A full back office and a team of seasoned operators that pays for itself.
Every Max app has a full CRM and ERP built in, complete knowledge bases and databases, and a cohort of digital workers.
Business Improvement System
Max-Improvement
$2,999/mo*
8 systems for the price of one.†
A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers. Use ours, or keep yours.
*The client pays the open-source ERP and CRM subscription directly when the software is implemented.
†“8 systems for the price of one” compares $2,999 a month with buying eight separate systems: ERP, CRM and sales, a marketing platform, AI agents, configure-price-quote, quality management, maintenance (CMMS) and warehouse management. Published list prices and outside estimates for leading products, checked Nov 1, 2026, monthly subscriptions only: about $5,800–$12,200 a month for a small company (5–10 users) and about $14,200–$35,400 for a mid-sized one (15–50 users). $2,999 is about 25%–52% and 8%–21% of those totals, and is within or below the estimated price of the ERP alone ($2,000–$4,500 small; $4,000–$12,000 mid-sized). One-time setup and onboarding fees are not included.
Max-Knowledge, the Recursive Improvement Platform™
Too much work stuck in inboxes and spreadsheets. Put your company's knowledge to work with Digital Assistants.
We stand on the shoulders of the leaders who came before us.
Request a discovery call
Or write to sales@chilesand.co.
Max-Knowledge turns your company's knowledge into Digital Assistants that help run operations, accounting, sales, digital marketing and e-commerce work, right inside the Microsoft 365 you already use.
Backed by 17 operating partners with 700+ years of combined experience.
Your company knowledge, put to work alongside the systems you already run
It's kaizen that never sleeps: Digital Assistants help with the daily work, spot what could be better, and your shop's playbook gets better every day.
A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers. Use ours, or keep yours.
Max-Knowledge
Max-Sales-Marketing overview.
Sales, marketing and product views in one app. Every view runs on live sample numbers. Sample data.
Where Max-Knowledge fits
Your team + Max-Knowledge Digital Assistants.
Your company knowledge, put to work alongside the systems you already run. Your records stay where they are; your team keeps working the way it does.
Your systems
Your records stay where they are; your team keeps working the way it does.
Max-Knowledge + Digital Assistants
Quality, maintenance, S&OP, compliance, and front-office work, inside Microsoft 365.
How it works for you
From first call to a working assistant.
Book a discovery session
A free 30-minute call about the work you want off your team's plate.
We set it up in about 10 days
We do the setup. Your team stays on their day jobs.
It goes live with your team
Your assistant starts on real work, and a named person on your team approves what it drafts.
It gets smarter every hour
Getting smarter every hour with new knowledge, learnings and skills.
The Max family
Ten products in the Max family.
Each Max product ships Digital Assistants that are Recursive Agents (RA). They draft the work; a named person approves it.
Max-Sales-Marketing
CPQ and quotes: rules-based quotes drafted from your configuration rules and knowledge base, with Digital Assistants (RA). A named person approves every quote. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
Ask about it in a discovery sessionMax-Quality
Lean, Six Sigma and recursive quality improvement tools for the floor, with Digital Assistants (RA) that help the daily work. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-QualityMax-Knowledge
Max-Knowledge, a Recursive Improvement Platform™ + Module Pack. Digital Assistants (RA) that work with the Microsoft 365 you already use. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-KnowledgeMax-Strategy
Strategy as an operating system: twice-yearly onsite workshops, monthly KPI reviews, named owners, and a Faculty of management thinking. A Module Pack on Max-Knowledge. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-StrategyMax-Leadership
Faculty and thought-leader Canon for owners and plant leaders, with Digital Assistants (RA) that surface what matters. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-LeadershipMax-Intelligence
Competitive analysis for companies and the markets they serve, with Digital Assistants (RA) that help draft the research a named person approves. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
Ask about it in a discovery sessionMax-Product-and-CPQ
Rules-based product configuration and bills of materials, with Digital Assistants (RA) and an unstructured knowledge base of your specs and standards. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-Product-and-CPQMax-Learning
Free download. Distilled wisdom from public literature, plus a Learning & Teaching Agent. A person approves. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-LearningMax-Reliability-CMMS
Reliability and CMMS for the plant: assets, work orders and downtime, with Digital Assistants (RA) that help the daily maintenance work. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
See Max-Reliability-CMMSMax-People
People development for the teams who do the work, with Digital Assistants (RA) that help prepare the material a named person approves. A full CRM and ERP is built into every app, with complete knowledge bases and databases, plus our cohort of digital workers.
Ask about it in a discovery session
How the platform works
Digital Assistants come with the Module Pack.
A Digital Assistant is a Recursive Agent on Max-Knowledge, the Recursive Improvement Platform™. It drafts the work. A named person approves it. These are examples of that work. They are not a menu you buy one role at a time.
Customer service
Order status and a draft reply
The assistant drafts the answer from the record. A person on your team approves it before it goes out.
Estimating
A quote from the spec
The assistant drafts the quote and the bill of materials. A person approves what it drafted.
Why it works
Five reasons the layer holds.
You stay in control
People review the knowledge and approve the work.
It keeps working, always
Every screen, record, approval, and rule keeps working, even on a bad day.
Unlimited users
Add people and assistants without paying per head.
Predictable spend
You pay for results, not seats: routine work costs less as it scales.
Your know-how, captured
Your SOPs, specs, and rules stay in the knowledge base so Digital Assistants work the way your best people do.
Max-Leadership
Kaizen, and a named person Approves.
A named person Approves
Digital Assistants draft the work. A named person on your team Approves it before anything goes out.
Heritage
Built on operating experience.
Biltmore Management Advisors (BMA) is the consulting arm of Chiles & Company. Its operating partners have run plants and warehouses, and they work on the floor beside your people.
Visit Biltmore Management Advisors at biltmoremanagementadvisors.si · Our heritage
What BMA does on the floor
- Plant optimization
- Warehouse layouts
- Value stream mapping (VSM)
- VA/VE
How we start
Leaders first.
Leaders first
Your CEO and leadership team get their Digital Assistants and training first, then champion adoption with their teams.
BMA operating partners
Operating partners from Biltmore Management Advisors support implementation and Lean coaching.
Insights
Thought Papers.
Thought Paper · October 2026
Max-Strategy: Rethinking How We Build Business Strategy — and Deploy It in the Organization
Most strategy offsites succeed in the room and then fail on the way out the door: decisions leave as slides when they should leave as commitments. Max-Strategy treats strategy as an operating system, not a deck. It runs a twice-yearly cycle of onsite workshops with monthly KPI reviews in between. Pre-work, a proven Faculty of management thinking, and a named owner and KPI for every initiative keep the strategy running, and each cycle makes it sharper. It ships as a Module Pack on Max-Knowledge, a Recursive Improvement Platform™.
Thought Paper · October 2026
Leading When Digital Workers Join the Org
Digital workers expand span of outcomes — capacity over results — when bot structure mirrors the seats humans already own, routine status lives on dashboards, and attention follows ROUTINE → PRIORITY → IMMEDIATE → FLASH. Digital Assistants draft, monitor, and coordinate beside those seats. Humans decide, coach, and own exceptions. Built around Max-Knowledge, the Recursive Improvement Platform™.
FAQ
Questions we hear first.
- How long is the agreement?
- Pricing and agreement terms are covered in your free 30-minute discovery session.
- What does “getting smarter every hour” mean?
- Every hour, each assistant keeps getting smarter with new knowledge, learnings and skills for its function. A named person on your team Approves what it drafts.
- What about our data?
- Your data stays yours. Nothing changes in your live system without your sign-off, and we walk through where your data lives and who can see it in the discovery session.
- Does it work with the systems we already run?
- Yes. Max-Knowledge works alongside the systems you already run and inside the Microsoft 365 your team already uses. Your records stay where they are; your team keeps working the way it does.
For manufacturers
A full CRM and ERP is built in. Use ours, or keep yours.
Max-Knowledge is a Recursive Improvement Platform for Digital Knowledge and Learning. A full CRM and ERP is built in. Use ours, or keep yours. Either way, your team can improve quoting, CPQ, reliability and CMMS, and day-to-day process improvement. Digital Teammates propose. Humans decide.
Media
Videos & Images.
Watch the overview video (Max-Knowledge is a SORI, a System of Record with Intelligence.) and browse Max-Knowledge and Digital Teammates graphics, each with a permanent link to share.
